Frequently Asked Questions

Below you will find FAQs and helpful links for Servicemembers.


Where do I send unofficial transcripts to UIW for evaluation?

School of Professional Studies (Online and night classes):  eapadmission@uiwtx.edu

Broadway campus: admissiondocs@uiwtx.edu

Where do I send an official transcripts to UIW?

SPS and Broadway campus:  admissiondocs@uiwtx.edu

What is the Cardinal Apps link to access apps available to the UIW student?

UIW Cardinal Apps (apps.uiw.edu)

How do I register for UIW courses?

Visit the  Online Registration page to find registration instructions.

Who is my advisor?

Login to Bannerweb or Degree Works via  Cardinal Apps to view your Academic Advisor's contact information.

How do I attain a copy of my degree plan?

Visit  Cardinal Apps and access the  Degree Works Dashboard.

What is the last day to register for classes?

The last day to register for classes is dependent on the UIW program the student is currently attending.

What is the deadline to request tuition assistance from my branch of service?

  • Air Force: no later than 7 days prior to the term start date
  • Army: prior to the term start date
  • Coast Guard: no later than 14 days prior the start date
  • Marines: prior to the term start date
  • Navy: no later than 14 days prior the term start date

How do I submit a copy of my TA form?

Visit the Tuition Assistance Form page.

Army eligible active and reserve members must submit their tuition assistance request through ArmyIgnitED.

Who do I contact to follow-up on my eligible military discount?

You may contact the Business Office via email at  busad@uiwtx.edu or snramos@uiwtx.edu, or by phone at ( 210) 829-6084 or (210) 829-6043.

When should I expect to see any eligible military discounts on my account?

Military discount rates are applied after the 100% drop date. The student's account will be adjusted accordingly after the 100% drop date at approximately the second week of classes.

How do I drop a course?

The decision to drop a course or withdraw can greatly impact a student’s success in meeting their educational goals. The last day to drop a class is dependent on the program the student is currently attending.

  • School of Professional Studies: visit the  Course Drop page for instructions on how to drop or withdraw a course and to see deadlines. Army students using tuition assistance will also need to drop their course in ArmyIgnitED.
  • Broadway campus: contact the University Advising Center (located at the Student Engagement Center, Room 3120) at 210-805-5814 for assistance.

What is the last day to drop a course at 100% refund?

  • School of Professional Studies: students may request a drop by Friday of the first week for a UIW 100% refund. Active duty using tuition assistance is not charged the $50.00 drop fee.
  • Broadway campus: consult the current  academic calendar and deadlines page.

What is the last day to drop a course at 0% refund?

  • School of Professional Studies: students may request a drop by Friday of the sixth week, 5 p.m. CST, to be eligible for a grade of W and no refund.
  • Broadway campus: consult the current  academic calendar and deadlines page.

Why is the school charging me 30% of the cost of the class?

Servicemembers (active-duty) who request a drop from a term between week 2 and week 5 are dropped at 30% refund. However, the Department of Defense (DoD) requires that UIW return any unearned TA funds to the DoD based on how much of the course you completed and that you pay a portion of those returned funds. You may owe a portion of your tuition to UIW and a portion to your military branch.

Visit the  Military Related Policies for detailed information.

How do I request a transcript to send to my Education Center or another school?

Go to Registrar’s Transcript Request page for unofficial and official transcript requests.

How do my final grades get reported each term?

Servicemembers who requested TA are automatically listed in their appropriate branch of service’s portal. Once the term is completed and grades are viewable, grades will be automatically input in their appropriate military portals.

How does my graduation gets reported?

Once the registrar’s office completes the graduation reporting in the UIW system, graduation will be automatically input in their appropriate military portals.