Academic Resources During the COVID-19 Response

At-Home Learning Resources for Students and Faculty

These resources help students and faculty meet the challenges of online learning as we respond to the COVID-19 pandemic. For the latest on the University of the Incarnate Word's response to the coronavirus, visit UIW's Coronavirus/COVID-19 Updates page.

A Message from the Dean

Dear students,

The H-E-B School of Business and Administration remains committed to the success of our students as we meet the challenges of learning during the University’s response to the COVID-19 pandemic. Please do not hesitate to contact myself or the school office with your questions or concerns during this time.


Dr. Jeannie Scott
Interim Dean, H-E-B School of Business and Administration


Technology Questions

student works at computer

UIW Help Desk

The UIW Information Technology (IT) is available to assist students and faculty with questions about online learning from home. IT answers questions about technology limitations, accessing files and much more.

Students and employees who might not have the necessary technology resources at home should contact the UIW Help Desk between 7 a.m. and 5 p.m. to discuss additional options.

Contact the UIW Help Desk:


Student Resources

A wide range of resources and services are available to students as we transition to online teaching and learning. Explore the information below to find the help you need.

Internet Access

If you do not have access to a reliable Internet connection, please see the following options currently available.

Spectrum/Charter Residence Internet

  • Spectrum will provide full wired high-speed internet at no cost for 60 days.
  • There are no installation costs, no data caps, no fees, etc.
  • Spectrum is available in virtually all San Antonio locations, but they will validate your address.
  • You will have to cancel by the end of the 60 day mark.
  • Call 1-844-488-8395 immediately to schedule installation.

WiFi Hotspots

Spectrum, AT&T, Comcast and other providers are opening all public WiFi hotspots for at least the next 60 days.

This does require finding a hotspot, but there are many in the San Antonio area. Locate Spectrum WiFi hotspots

Cellular Data (if applicable)

  • If you have a smartphone and a carrier, you may be able to rely on cellular data.
  • Sprint and T-Mobile are making all data plans unlimited for next 60 days and increasing mobile hotspot tethering. Check with your carrier to see if this option is available to you.

Library Resources

UIW Library staff are available to support students, faculty and staff as we transition to online instruction. Library staff are available to assist with:

  • Ask-A-Librarian email, chat and phone.
  • LibGuides to help with discipline research.
  • Assignment guides specific to a course or an assignment.
  • General information on how to use the library from off-campus.

Visit the Library website for more information.

Review the library COVID-19 Response LibGuide.

Using Zoom in Your Classes

Instructors will be utilizing Zoom more for video conferencing while courses are taught remotely.

Zoom can be accessed through Cardinal Apps and from within Blackboard courses. UIW students are able to host Zoom sessions. These sessions are limited to 100 participants and may not be longer than 40 minutes. Sessions may be recorded to a local device or to the Zoom cloud. Recordings must be retrieved from the cloud within 30 days of the recording date.

Contact with questions or concerns.

Click here to learn more about Zoom.

Click here to learn how to open a Zoom meeting in Blackboard.

Professional Video Conferencing

As we make the transition to online learning, the goal is to make at-home instruction feel as much like a normal class as possible. Faculty at the School of Mathematics, Science and Engineering put together the following advice for students while utilizing video conferencing at home.

  • Mute your mic when you aren't speaking to minimize feedback.
  • Avoid being backlit. Make sure the brightest light is in front of you or at the side.
  • Look into the camera when you're speaking, not at your screen.

Watch the short video below for more helpful tips to maximize your video learning experience.

Advising During COVID-19

Until further notice, academic advising will operate electronically for the H-E-B School of Business and Administration. Students working with Academic Advisor, Ms. Gloria Ramos-Cortes, will receive an appointment link with further information and direction about setting up a phone appointment.

Students working with Academic Advisor, Ms. Haley Ayres (now on medical leave), can also set a phone appointment with Ms. Gloria Ramos should questions or concerns arise.

Click here to download an advising guide for business students.

Click here to visit the UIW Advising website.

Click here to learn how to prepare for your advising appointment.

Please continue to check your student email as the semester progresses for important information as it develops.

Due to the high volume of correspondence, please allow up to two business days for a response from your academic advisor. Every email will be answered in the order received. For the latest information from HEBSBA Advising, follow @HEBSBAadvising on Facebook and Instagram.

Accessing Writing and Tutoring Services Remotely

The Writing and Learning Center and Tutoring Services are now offering online tutoring for course content, study skills and writing. Students taking undergraduate courses will be able to access the following services:

  • Weekly drop-in group sessions for a range of courses in the sciences, business and nursing
  • Individual sessions for writing and study skills
  • Individual online tutoring for a range of subjects in the sciences, business, mathematics, writing and Spanish through Smarthinking, accessible 24/7

Students can self-enroll in the Blackboard page "Tutoring Resources" to access tutoring. More information can be found on the Writing and Learning Center website and the Tutoring Services website. Students can also call (210) 829-3870 or email or with any questions.

Free Access to Digital Books at Cengage Unlimited

Online learning resource Cengage Unlimited is offering students free access to all of its online books during the COVID-19 pandemic. Please call (800) 354-9706 to speak with a representative.

Learn more about Cengage Unlimited.


Faculty Resources

Below are resources for the faculty of the H-E-B School of Business and Administration to serve as an aid in the online teaching process.

UIW Information Resources Division (IRD)

Center for Teaching and Learning

Visit the Center for Teaching and Learning website for assistance: CTL website.

Faculty-Shared Resources

Below are resources shared by UIW faculty. The list will be added to as new resources are shared.

How to Set Up Virtual Office Hours

Faculty can use Zoom and Blackboard to recreate normal office hours on campus in a virtual setting. This creates an "open door" setting where students can come and go as needed during your designated virtual office hours. This idea comes from Dr. Sarah Luna in the School of Physical Therapy. Click here for a tutorial video on how to set up virtual office hours.

If you are interested in this idea but would like an alternative to leaving your webcam on until a student joins your office hours, you can set up your Zoom profile headshot. Click here for a tutorial on how to set up your profile headshot.

How to Use Zoom

UIW faculty, staff and students are licensed to use the web conferencing platform, Zoom, to host or attend online conferences, classes and webinars. In addition, Zoom can also be used as a lecture capture tool.

Click here to learn more about Zoom.

Click here to learn how to open a Zoom meeting from Blackboard.

How to Set Up a Blog on Blackboard

Faculty have suggested utilizing the blog feature within Blackboard as a way to encourage student engagement.

Blogs encourage students to clearly express their ideas and addresses the need to expand various aspects of social learning. Moreover, they are an effective means of gaining insight into student activities and provide a way to share the knowledge and materials collected.

Click here to access the how-to guide for creating a blog.

How to Utilize Webcam Exam Monitoring

Faculty may elect to use the online webcam monitoring system available in Blackboard to record and monitor their online course exam sessions. UIW Coordinator of Testing Matthew Gonzalez is available for assistance with reviewing extensive amounts of recorded footage. To request Mr. Gonzalez be added to your course, please contact Technology Training Coordinator, Terry Peak, at Once added to the course, faculty can notify Mr. Gonzalez on which exam sessions they would like to be reviewed.

Contact Information

Terence Peak –

Matthew Gonzalez –

How to Record Your Screen with Camtasia

Instructional Technology Services has obtained a site license for Camtasia.

Camtasia is a screen recording software that makes it simple to record and create professional-looking videos on Windows and Mac. With Camtasia, you can record anything on your computer screen including websites and PowerPoint presentations. You can also make simple audio-only recordings.

Camtasia has a built-in video editor to help you make your videos more professional looking. Your completed video can be uploaded to YouTube, Vimeo, Screencast or saved and uploaded to your online course.

Learn more about TechSmith's Camtasia video editing tool here. Tutorials and help are available at TechSmith Academy.

Faculty and staff can obtain a license and user key by contacting Terry Peak at Note that the software license does not apply to students.

How to Conduct Remote Advising

Please find the resources below to help with academic advising during the COVID-19 response. Be aware the revised UIW advising period is March 30, 2020 to April 9, 2020. The University Advising Center has provided the following resources for faculty.

Please contact the University Advising Center with any questions.

How to Care for Students

UIW CARE Team and Behavioral Health

The following message is from the UIW CARE Team and Behavioral Health:

As we transition to online course delivery for the remainder of the semester, faculty will be in a unique position of potentially being the only contact point with our students. As such, the UIW CARE Team and Behavioral Health wanted to pass along some helpful information to you in order for you to help our students.

Signs to Watch Out For

As you interact with students, please be on the lookout for the following behaviors:

  • Evidence of expressed intent for self-injurious behavior, such as cutting, burning, etc.
  • Suicidal ideation, often present in mention of:
    • being a burden to others
    • feeling trapped
    • experiencing unbearable pain
    • having no reason to live
    • killing themselves
  • Writings/online postings that seem bizarre
  • Writings/online postings that are threatening or unnecessarily aggressive
  • Extreme disorientation and/or out of touch with reality
  • Alarming/inappropriate references to bombs or ammunition
  • Alarming/inappropriate infatuation with fire or firearms
  • Paranoia that a student groundlessly believes they are being targeted

Any individual or combination of these signs may indicate a student is in distress. When in doubt, we strongly recommend you file a referral with the UIW CARE Team and we can consult with you. Please fill out the CARE Team Referral form as completely as possible so that we may assist.

UIW Behavioral Health will still be seeing clients for the remainder of the semester. Eligible clients (still in the state of Texas) will be seen via telephone or Zoom videoconferencing. You can still refer students to Behavioral Health by having them call (210) 832-5656.

Additionally, the following resources are available to all UIW students 24 hours a day:

CareConnect Hotline
  • Telephone: (888) 857-5462
  • Personal Concerns, Emotional Issues, Relationship problems, Academic stress, etc.
National Suicide Prevention Hotline

Resources for Helping Students

How to Help Students in Turbulent Times has created a resource, “The Crisis Kit: 5 Tools For Helping Clients Through Turbulent Times,” containing five of the most relevant, science-based tools to help you help others navigate turbulence and uncertainty. Click here to access "The Crisis Kit".

Coping with Coronavirus

The Chronicle of Higher Education has created a resource, "Coping with Coronavirus," to help faculty support students during this difficult time. Click here to download this resource.

How to Access Research Resources

The Office of Research and Graduate Studies (ORGS) has shared the following guide on accessing their office's resources, processes and daily functions remotely.


IRB and Human Subjects Research

All principal investigators and faculty advisors with open, active IRB protocols were sent the FAQs posted to the IRB website to provide guidance on the responsible conduct of human subjects research during COVID-19 outbreak. ORGS will continue update the guidance based on changing conditions as needed. All exempt and expedited IRB reviews will continue to be conducted online. The upcoming March 27 and May 1 IRB meetings will be held as scheduled via Zoom. Researchers are encouraged to communicate with the IRB office via email or telephone to maximize social distancing.

Research Funding

All forms for the processing of internal student and faculty funding, and routing of approvals for external funding submissions, continue to be accessible online:

Graduate Studies (For Program Directors and Administrators)


The links below are to all the forms that Graduate Studies reviews. All forms have been digitized with a routing process. The ORGS website has been updated to reflect the revised forms. Students will also have access to the links to submit any necessary information.

Additional forms regarding registration may be found on the Office of the Registrar's student forms webpage.

Student Support

Writing Consultations: All writing consultations, both individual and class presentations, will be conducted online only for the remainder of the semester.

  • Students must schedule appointments using WCOnline.
  • Class presentations can be requested via this form.

APA Resources: If you or your students need access to the APA 7th edition, the American Psychological Association is providing free access to the manual and other resources online.

Statistics Consultations: All statistic consultations for both faculty and students will remain online. To schedule an appointment, email Dr. David Fike at

Contact the Office of Research and Graduate Studies

You may still reach ORGS via email, phone and zoom, or you may also submit an inquiry form that will be routed to one of ORGS staff members for follow up.

Visit the ORGS website for staff contact information.

How to Access Helpful Articles

Chronicle of Higher Education

Title: ‘Zoomed Out’: Why ‘Live’ Teaching Isn't Always the Best

Click here to read more by the Chronicle of Higher Education.