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Community Information

For the latest campus operations, resource and safety information, please click on the links below.

Plan for Fall 2020

Resources for learning online here

UIW COVID-19 Community Updates and Operations Information

Campus Operations

Fall 2020 Campus Operations

While this semester may look and feel different, UIW will continue to provide student services in person and online. Read below to learn more about what support services and facilities will be available to students and the UIW community this fall. 

Student Support Services

Click the drop-down sections below to learn about how various student support departments will continue to serve students.

Campus Life Office

The Campus Life Office is where you will find information about Campus Engagement, Residence Life and Student Advocacy and Accountability departments. Campus Life will adhere to UIW protocols and COVID-19 precautions.

Student ID Requests

Campus Life is here to help you with your Cardinal ID request.

  1. New Students: Incoming students can email a head and shoulders (passport) type photo to campusvisit@uiwtx.edu for processing. IDs will be mailed to the address on file with UIW.

  2. Returning Students with a photo on file, needing a replacement for a lost Cradinal ID, may submit a request to campuslife@uiwtx.edu  Please include your student ID number (PIDM) and a copy of your current school schedule that identifies your name on the schedule.  A $15 replacement fee will be charged to your account.  Residents of UIW, will have the ID delivered by your RA. Commuter students will have IDs mailed to the permanent address on file.

Office of Campus Engagement

The Office of Campus Engagement is enthusiastically developing opportunities to bring event programming to our students in both virtual and on campus options (for resident students). We recognize the need for normalcy and safety, and Campus Engagement is committed to providing robust programming for our students. Campus Engagement will continue to promote all events through the Engage portal. Campus Engagement personnel is available via Zoom and for in-person appointments. Questions for Campus Engagement can be emailed to campusengagement@uiwtx.edu.

Freshmen Traditions

First-year student traditions are still being celebrated this fall! We'll be welcoming our newest Cardinals to the nest with the following traditions.

  1. Pinning Ceremony - Join UIW for a community tradition as you begin your collegiate journey. During this virtual event at 6 p.m., Friday, Aug. 21, new students and their families will hear from our President and other members of the UIW community as they are officially welcomed into the "Heart of UIW." On this special occasion, parents or a special member of the family can participate in pinning new students with a keepsake UIW pin. Each new student will be mailed a pin and will be able to participate during a streamed event.
  2. Class of 2024 Personalized Jersey - Freshmen students have the opportunity to purchase a special, personalized Class of 2024 jersey! All jerseys will have a customized name on the back, and "24" on the front representing the class of 2024! All purchases must be pre-ordered online, so don't wait! Each jersey is $25. The deadline to make a purchase is Monday, Aug. 31, 2020.

    *UIW continues to monitor COVID-19 conditions. If the situation allows, freshmen who purchase a jersey will be invited to participate in exclusive activities at the first home football game of the season.

Welcome Week Events

Welcome Week takes place annually during the first week of the fall semester. The Office of Campus Engagement prepares fun activities and events to welcome our Cardinals back to the nest, and this year is no different! Welcome Week events this semester will be held outdoors to allow for safe social distancing, and online. Click here for a full list of Welcome Week events! All events can also be found on the ENGAGE portal under Campus Engagement.

Student Organizations

Joining an organization, students can discover their passion for civic and extracurricular opportunities within a diverse student population. Student organizations allow our Cardinals to find leadership opportunities, meet new friends and make a difference. Students who can't find the right fit are encouraged to start their own student organization - all they need are eight members who share the same motivation and drive to bring new opportunities to the students of UIW!


Log on to ENGAGE to search for student organizations that interest you!

Student Org Presidents and Advisors

  • Continue to submit event approval requests and new event policies taking into consideration UIW protocols and COVID-19 precautions. All organizations are encouraged to hold meetings via Zoom.
  • Recognized student organizations must submit registration renewals and complete UIW Engage/25Live training and Student Organization Handbook Training, or risk having their portal frozen. Dates of trainings will be released the first week of August. Organizations may not participate in trainings if they have not renewed the organization's registration.
  • Campus Engagement will meet with organizations by request through Zoom or pre-scheduled, in-person appointments. Students may contact campusengagement@uiwtx.edu for help with their portals and when needed, can schedule Zoom sessions or phone calls for further help.

Greek Life Office

UIW Greek organizations are a diverse community comprised of local, national, and international Greek organizations. The Greek experience is about being a part of a value system where all strive for similar goals and share the same principles and values. Greek Life at UIW offers its members opportunities to expand their undergraduate experience though leadership, academic excellence, service, brotherhood and sisterhood. Go Greek!


  • Must have earned a minimum of 12 college hours at UIW or any accredited college and/or university
  • Must have a minimum of a 2.5 cumulative GPA
  • Must not be a first-semester freshman
  • Must not currently be part of a dual enrollment course from high school

More information on UIW Greek Chapters can be found here.

Campus Activities Board (CAB)

CAB members are student leaders responsible for producing and promoting events that are entertaining and safe. CAB is a University-recognized organization that serves the entire UIW students body in engaging, traditional, exciting and diverse events throughout the year.

Be a part of the CAB team and become a cabbie to be the first to know what exciting and unique events are coming to UIW. CAB meets weekly to plan year-round events and promote CAB opportunities and giveaways on social media. The CAB board of directors can be reached at cab@uiwtx.edu.

Student Government Association (SGA)

The Student Government Association is committed to help the University grow and move forward with a student-minded perspective. The Student Government Association is completely dedicated to upholding the University’s Mission Statement, and to fostering unity among the students with the utmost dignity and respect.

  • Senators are representatives for the student body and directly responsible for raising student concerns. Student Government concerns can be emailed to sgahor@uiwtx.edu.
  • SGA general assemblies are monthly meetings open to all students.
  • SGA will continue its online presence through social media and online engagement of events and programs (awareness campaigns, social events and participation).
  • SGA executive board will continue to meet weekly via Zoom.
  • SGA senate will continue to meet weekly via Zoom.

UIW Academic Support offices are a very important part of the overall student experience. In order to ensure that our offices offer the same quality support while maintaining all CDC guidelines, the following changes will be in place for the fall semester.

  • All student support services will remain remote with enhanced features that allow live check-ins – with in-person options for students who request appointments.
  • While we will have in-person options, we will continue to support and encourage remote access to all support offices.
  • All support offices will move from phone-in remote access to open chat or Zoom room availability for students.


All students are assigned to a professional advisor or a faculty advisor in their discipline to not only guide them through their degree plan but also to connect them with appropriate resources for success. The University Advising Center, the central hub for advising, will have remote access for students, as well as offer in-person appointments for students.

First Year Engagement Office

Our First Year Engagement Office works with all first-time-in-college freshmen to mentor first year students in the transition to college.

Learning Support Center

The Learning Support Center, which includes Writing and Learning Center and Tutoring Services, will offer 24-hour online tutoring options as well as Zoom peer tutoring and in-person appointments (as allowed by health standards).

The Writing and Learning Center has put together an exciting orientation to acquaint students with the different ways they can help with individual learning needs online. Their website can be found here.

Career Services

Career Services will offer all career events remotely, including job fairs, professional development workshops and employer networking opportunities. Look out for these upcoming online workshops:

  • Discovering You, Your Future, Next Steps - Wednesday, Sept. 16

  • Networking: The power of connecting with others - Monday, Oct. 5

  • LinkedIn: Monday, Oct. 26

  • Negotiation Skills - Monday, Nov. 9

  • LinkedIn: Thursday, Nov. 12

Student Disability Services

Student Disabilities Services will continue to work as normal but in a virtual format. Students may schedule Zoom meetings and or face to face appointments with the SDS advisor.

Mission Statement

The ever challenging demands of growth, change, and the expanding horizons of learning are at times stressful, and often require an adjustment of attitudes and coping skills. We are here to help you succeed! Our staff of professional counselors are dedicated to helping you reach your goals.

Click here to learn more about UIW Counseling Services.

Remote Counseling Services

In order to continue to serve you, UIW Behavioral Health Services is currently offering counseling services to enrolled students via Zoom or phone to those who are residing in Texas. If you are interested in receiving counseling, please call (210) 832-5656 in order to initiate these services or to ask questions. We will be happy to discuss how the services work and to schedule you to speak to a counselor.

Services Offered

  • Individual Counseling
  • Mediation
  • Presentations and Workshops
  • Couples/Family Counseling
  • Group Counseling
  • Crisis Intervention
  • Informal Assessment

Online Faith Formation

University Mission and Ministry has a Facebook site where reflections, prayers and homilies are posted. Visit UIW Mission and Ministry's Facebook page for online opportunities to continue in faith formation with your fellow Cardinals.


Since we remain in Phase 1 of the pandemic and due to the fact that liturgy serves not only the University community but the external community as well, Mass will not be celebrated in person on the UIW campus for the time being.

Once we are able to celebrate together, we are all responsible to safely distance and wear masks. New protocols will be in place to ensure the safety of those who attend Mass, such as no greetings during the sign of the peace, and receiving the Eucharist from the pew. More information regarding these new protocols will be shared with worshippers in attendance once our normal Mass schedule resumes.

Campus Facilities

Buildings and Common Areas

SEC Third Floor Student Chair Lounge

Common campus areas such as the Student Engagement Center, dining areas, and the Cardinal Shoppe (bookstore) will generally be open once the semester begins. Academic spaces that host in-person classes will also be open. Some spaces that don't have any planned or expected activity will be closed.

Mabee Library

UIW library resources will be available to all students online 24/7. As the COVID-19 virus improves in the San Antonio area, more in-person services and resources will be available.  Continue to come back to the Cardinal Flight Plan for more information.

Health Profession Schools

View Fall 2020 operating hours for each of the health profession schools: 

It is the University's intention to have our campus spaces open and available for student access and use. Specific decisions will be driven by local, regional and state-wide health requirements and guidance as well as the progression of COVID-19 in the San Antonio area.

Please always call ahead before coming to campus to make sure the location you need to visit is currently open. Click here to find an interactive campus map.


Availability of all campus rooms and event spaces are subject to change depending on current COVID-19 guidance. UIW procedures and policies will be adapted throughout the semester to align with safety guidelines that are in place for each phase of our COVID-19 response. Campus space requests may be submitted through the UIW scheduling platform, 25Live.

Campus Dining

UIW and Sodexo, our national dining partner, are working together to make sure that the dining experience is both delicious and safe as we adhere to CDC guidelines. Your shared responsibility will be to follow all rules, observe social distancing and wear a mask when not eating. You can trust that we are taking mitigation efforts for the transmission of COVID-19 in each of our dining venues. All Sodexo employees will have daily health screenings to include a detailed questionnaire and a temperature check before entering campus each day.

SEC Cafeteria Cashier Safety Shield

Sodexo is aware of the issues and has a full-service plan to provide delicious meals but being ready to mitigate risks. Their plan includes:

  • Preparing the dining halls with cleaning plans, pre-return inspections and HVAC and mechanicals checks.
  • Preparing the workforce by mitigating anxiety, training and employee communications
  • Controlling access by establishing protocols for safety and health checks, shipping and receiving and developing visitor policies.
  • Creating a social distancing plan to decrease density, schedule management and monitor traffic patterns.
  • Reducing touch points and increasing cleaning by having open doors, clean as you go, food plan and a touchless payment method.
  • Communicate for confidence by recognizing the anxiety in returning, communicating very transparently, as well as listening and surveying customer regularly.

In addition, supervisors and front-line employees are receiving training in: 

  • Preventative disinfection cleaning
  • Implementing daily employee safety screening and health monitoring
  • Sanitizing procedures
  • Establishing protocols for guest areas such as registers and contact surfaces

Hungry? Where to Grab a Bite on Campus

Click the drop down buttons below for more information about what campus dining facilities will be open for students, and the safety measures in place.

Resident Dining is located on the first floor of the Student Engagement Center, or SEC as it is commonly called by students. Resident Dining allows students a variety of food choices in an all-you-can-eat sitting. Every meal has a variety of mindful choices which are meant to help students make healthy eating choices second nature. Safety measures are as follows:

  • All food stations and beverages will be served utilizing disposable plates, cups and utensils
  • Food stations cleaned and sanitized every two hours
  • Additional guest seating in the Student Engagement Center Lobby and Patio
  • To-go service offered for the Resident Dining Hall customers
  • Cafeteria dining room reconfigured following social distancing guidelines to eat a maximum of 122 guests at a time
  • Contactless payment at registers with student ID’s

Finnegan’s is located just off of the lobby in the University of the Incarnate Word’s Mabee Library. Finnegan’s features the best of Starbucks coffees, lattes and teas along with a variety of snacks, sandwiches and pastries to grab on the go. Safety measures are as follows:

  • Employee monitoring of entry point to ensure limited capacity of guests
  • Workstations to be cleaned and sanitized every two hours
  • Floor decals to maintain customer flow through cashier lines
  • Sandwiches and salads available for take out
  • Contactless payment at registers with student ID cards
  • Plexiglass barrier installed to ensure social distancing

Luciano’s, a San Antonio staple, is a Napolitano trattoria that makes a variety of authentic pizzas, calzones and desserts. It is located on the basement level of the SEC. Luciano's is a UIW student favorite. Safety measures are as follows:

  • All food items and beverages will be served in disposable boxes and will be ready to go with disposable utensils and prepackaged condiments
  • Plexiglass barriers are in place along service line and at cashier for social distancing
  • Guest seating was reconfigured to allow for social distancing and reduced occupancy
  • All employees to wear mask and gloves
  • Will sanitize workstations throughout the operating hours
  • Contactless payment at registers with student ID cards

Located on the ground floor of the Administration Building, Hortencia’s Café features popular national brands like Chick-Fil-A and Sammie’s. Hortencia’s also offers convenience store and grocery items like frozen meals, chips, soda, as well as your favorite snack items. Dine-in or grab your items to go. Safety measures are as follows:

  • Employee monitoring of entry point to ensure social distancing and capacity guidelines with separate Enter and Exit doors and all din e-in seating removed
  • Floor decals to maintain customer flow through cashier lines with consistent social distancing
  • All fountain beverages to be served by employees
  • Plexiglass barriers installed at all employee-manned stations to ensure social distancing
  • All stations cleaned and sanitized every two hours
  • Contactless payment at registers with student IDs

This new app, which can be downloaded on the Apple and/or Google Play Store, allows students to peruse a menu, place an order and then either pick up or have the order delivered to them on campus. Students can order from any UIW dining facility - "if it's on campus, it's on Bite!"

Click here to learn about the Bite App by Sodexo.

COVID-19 Map Updates

View the COVID-19 Map Updates on Your Mobile Device

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