Student Identification Cards
Learning Assistance Center
Office of Career, Education and Services
The Student Center and Leadership Activities
Student Complaint Policy
The commitment made by the University to the education of the individual includes the development of the whole person. The administration, faculty, and staff recognize that the student is not merely a recipient of knowledge, but a developing individual preparing for a larger role in society beyond the University experience. To this end, the University provides a variety of services and programs that are designed to assist the individual in the process of development and to enable the student to make the best possible use of the University experience.
Each enrolled student is provided with an official University Identification Card enabling the student to attend University functions and utilize University
facilities and services. ID cards can be used to purchase food on campus, check out books from the library, and gain entry into the residence halls, Wellness Center, Natatorium, athletic events, and theatre performances. The first ID is free and is available in the Campus Life Office. All entering first-year and transfer students have an opportunity to receive an ID card during Orientation. At the request of a University official, students are required to present this card as evidence of student status at UIW. Failure to present an ID could result in disciplinary action. Lost, misplaced, or missing ID cards should be reported to the Campus Life Office. There is a charge to replace a lost ID card. Delay in reporting a lost ID card could result in misuse of your card. The University ID card is nontransferable. Alterations to the card, false representation in obtaining and/or using the card are forbidden. Misuse may result in forfeiture of the card and disciplinary action, up to and including
suspension from the University.
The Learning Assistance Center (LAC) serves the dual functions of providing both tutoring and testing to the University’s students as well as the community at large. Our goal is to serve those who come to the LAC with respect, compassion, professionalism and the utmost level of confidentiality. LAC services are provided by appointment to afford those we serve with the optimum learning and testing conditions. Tutoring services include individual, group, and in-class assistance in various subjects as well as Conversation Hour for those wishing to improve their English in a relaxed and inviting setting. Testing services include administering CLEP, DANTES, Computer Literacy, Make-up, ADA Accommodation, and several National Entrance and Certification Exams. For tutoring appointments and information please call (210) 829-3870. For testing appointments and information please call (210) 829-3876.
The University of the Incarnate Word, rooted in the Roman Catholic tradition, is committed to encouraging the personal faith life of all its members and affirms the spirituality of its students, faculty, and staff members of varying religious backgrounds and persuasions. Campus ministers and student peer ministers form a searching, believing, loving, worshipping presence on campus so that intellectual, moral, and spiritual growth can flourish. The UIW community fosters initiative and participation in the areas of spiritual development, self-realization, worship, ethics, social justice, and Christian service.
The services offered by the Counseling Center are designed to provide
assistance in resolving problems encountered by students as they seek to
grow intellectually, emotionally, and socially. It is the Center’s philosophy that each person should be encouraged and given the opportunity to take responsibility for his/her own decision-making process and lifestyle. The Counseling Center staff facilitates this process in an environment of understanding and confidentiality through personal and educational counseling. The staff is also available to provide a variety of small group workshops.
The University of the Incarnate Word is committed to providing a supportive, challenging, diverse and integrated environment of all students. In accordance with Section 504 of the Rehabilitation Act – Subpart E and Title III of the Americans with Disabilities Act, the University ensures accessibility to its programs, services and activities for qualified students with documented disabilities.
For information, contact the Student Disability Services Office ∑ Administration Building - Room 117 ∑ Phone (210) 805-5813.
The Student Success Program, is a federally-funded, Department of Education, TRIO program that provides opportunities for academic development, assists students with basic college requirements, and serves to motivate students towards the successful completion of their post secondary educational goals. The overall goals of the Student Success Program are to increase the retention and graduation rates of its participants and to foster an institutional climate supportive of their specific needs.
The Student Success Program achieves its goals through a variety of services and activities that are FREE to all its program participants. Available services include, but are not limited to: a Summer Bridge-to-College program; peer coaching; individualized tutoring; a math and writing lab; program retreats, and other social activities; financial, career, personal and graduate school counseling; limited scholarships, College Success workshops; and learning communities.
All freshmen and sophomores who are first-generation in college students, Federal Pell Grant recipients and/or students with disabilities are eligible for this program. Applications and detailed program information are available in the Student Success Program office in Room 115 of the Administration Building.
The Campus Health Center provides basic health services that focus on primary prevention care, health education and counseling, emergency care, and the maintenance of health records and insurance. The University requires all full-time undergraduates to provide a health history and immunization records upon enrollment. Students enrolled in programs which require clinical experience in affiliated hospitals and clinics must comply with the health policy requirements of those institutions. Health insurance is required for full-time undergraduate students and may be purchased from the University Business Office.
The staff of the Office of Career Education and Services provides career counseling and employment opportunities to students. Individual counseling, workshops, seminars, and software assistance are designed to assist students with decisions regarding career choices and life goals. Career interest and personality testing is utilized to assist students in the decision-making process. A comprehensive career library is also maintained. Informational brochures, career planning, resume preparation information and listings of job vacancies are available.
The Office of Career Services provides placement assistance to help students secure employment through training in job-search skills and on-campus interviews. Assistance is also provided to students who are seeking internships and cooperative educational opportunities.
On-campus housing is available upon request for full-time students. Part-time students are permitted on a space-available basis. Seven residence halls are provided: Clement Hall, Colbert Hall, Dubuis Hall, Marian Hall, St. Joseph Hall, Agnese-Sosa Living/Learning Center, and a new residence hall facility (ICC II) that offers upper-class single rooms in apartment-style units. In addition, the Village of Avoca Apartments provides four-person suites. All halls are air-conditioned and equipped with lounges, laundry facilities, and TV rooms. A room may be reserved by completing a housing agreement and application, and submitting them with a $200 deposit to the Office of Residence Life.
All residence hall students will be required to purchase a meal plan each semester. Room assignments are made based upon application and deposit dates without regard to race, creed, or national origin. Although most students have roommates, single rooms are also available. If rooms and apartments reach maximum capacity, a housing waiting list will be maintained with preferences given to out-of-town students. All international students are strongly encouraged to live in campus housing while they are at UIW.
Professionally trained staff and student Resident Assistants supervise and oversee the residence halls. The University issues Guidelines for Community Living in the Residence Halls, a publication, which provides students with information and policies regarding the residence halls. During some holidays and semester breaks, the residence halls close at 3:00 p.m. on the last day of classes until noon on the day preceding resumption of class breaks. Housing during these periods will be provided for an additional charge. Housing is available during the summer session.
Further information on student housing is available by contacting the Assistant Director of Residence Life in the Campus Life Office.
Inherent in the development of each student is the opportunity to learn leadership skills and to participate in campus activities. The Office of the Student Center and Leadership Activities provides students with a wide range of opportunities to participate in campus life and manages the Student Center. The Student Government Association serves as the representative voice for students, while the Campus Activities Board plans student activities that are culturally diverse, social and recreation. There are numerous groups to join, including social, political, service, academic, honor, and Greek organizations. Other activities offered include leadership workshops, the Leadership Institute, Distinguished Speaker Series, and the Emerging Leaders Course.
The University of the Incarnate Word offers three locations for food service. The Food Court, located in Marian Hall/Student Center, is the main dining facility and provides a variety of food options: home-cooked entrees, salad bar and soup, pizza, the grill, and made to order entrees. Hortencia’s, located in the Administration Building, features Chick-fil-A, Freshens smoothies and yogurt, and freshly baked pretzels. Grab-n-go salads and convenience items are also available. Java on the Hill, a coffee shop featuring Starbucks coffee is located adjacent to the Bookstore in the International Conference Center II newest building on campus. It features coffees, teas, breads, and dessert. A limited selection of beer and wine is also available. Most buildings on campus also feature drink and/or snack machines for your convenience.
The University of the Incarnate Word is a member of the National Collegiate Athletic Association (NCAA), Division II. The University offers intercollegiate sports programs in men’s and women’s cross-country, soccer, basketball, track and field, golf, and tennis. In addition, the University sponsors the intercollegiate sports of volleyball, swimming, and softball for women and baseball for men. Cheerleading is a sponsored program conducted under the Department of Athletics.
All sports offer some athletic scholarship assistance; however, prospective student-athletes are encouraged to complete and mail the Free Application for Federal Student Aid (FAFSA) by February 15th. Incarnate Word’s academic scholarships are awarded based upon GPA and SAT/ACT test scores.
All prospective freshmen student-athletes must apply to the NCAA Clearing House for initial eligibility certification. Admission to the University does not constitute or guarantee athletic eligibility certification or participation. Student-athletes must meet all NCAA eligibility criteria in order to become initially eligible and remain eligible for competition.
Since NCAA regulations and rules are subject to change or modification on an annual basis, specific questions regarding athletic eligibility status should be directed to UIW’s Compliance Coordinator in the Athletics Office.
The University of the Incarnate Word provides a wide range of physical activities to the University community through the intramural and recreation program.
A variety of individual, dual, and team activities are offered in the intramural and recreational programs. Students, faculty, and staff have an opportunity to participate in these recreational and competitive activities as players, officials, scorers, and activity managers.
The University of the Incarnate Word (UIW) is committed to fostering a
learning environment that promotes academic excellence and personal
development. Students are encouraged to voice their complaints and concerns in a manner that is respectful of the dignity of the individual, if any, who is the subject of the complaint. It is the policy of UIW that students with complaints are treated honestly and fairly, and that their complaints be handled in a timely manner with regard to resolution of the issue(s) presented. Any UIW student may express a
concern or complaint by following these procedures. Please note that UIW
explicitly prohibits any member of the UIW community from harassing or
retaliating against students who file complaints.
Complaints are most effectively and efficiently managed by first expressing them to the individual, if any, who is the subject of the complaint. Students are strongly encouraged to first discuss their complaint directly with any such individual involved.
If the complaint involves a policy, procedure, or area of responsibility of a specific administrative department, it should be directed to the supervisor or manager of that department. In each instance of a departmental complaint, the appropriate individual will investigate the complaint, seek a solution, and report back to the student in writing within 10 school days. The department supervisor/manager will keep a record of the decision.
For more information about how to process a complaint or to appeal a decision, the student should contact the appropriate office below.
Students who have complaints about what they believe to be unfair
treatment involving their academic work should contact the appropriate College/School Dean.
College of Humanities, Arts, and Social Sciences, Administration Building 163, CPO 144, (210) 829-6022
HEB School of Business and Administration, Administration Building 156, CPO 123, (210) 805-5884
Dreeben School of Education, Gorman Business & Education Center, 124, CPO 16, (210) 829-2761
School of Interactive Media and Design, Administration Building 112, CPO 107, (210) 829-6091
School of Mathematics, Science, and Engineering, Science Hall, 112, CPO 68, (210) 829-2718
School of Nursing and Health Professions, Nursing Building Foyer, CPO 300. (210) 805-1213
Students who have complaints about academic advisement or other issues related to academic policies, procedures, or deadlines should contact the Director of Academic Advising, Administration Building, 105, CPO 286, (210) 829-3928.
Students, who have complaints about the policies, procedures, or deadlines of an administrative area of UIW, or the personal treatment they have received from an administrative area of UIW, should contact the appropriate major office of UIW.
Admissions, Southwest Texas Building 112, CPO 285, (210) 805-3550
Business Office, Administration Building 190, CPO 291, (210) 829-6088.
Disability Services, Administration Building 119, CPO 28, (210) 829-3938
Financial Aid, Southwest Texas Building, CPO 308, (210) 829-3912.
Graduate Studies and Research Administration Building 180,
CPO 387, (210) 805-5840
Library 215, CPO 297, (210) 829-3837.
Registrar, Administration Building 129, CPO 304, (210) 829-3919.
Technology Services, Administration Building 3, CPO 103, (210) 829-3866.
Any member of the UIW community, including students, may file a complaint against any student for alleged violations of the UIW Student Code of Conduct by contacting the Dean of Campus Life, Marian Hall Student Center, CPO 306, (210) 829-6034.
Students who have a general complaint regarding UIW policies, procedures, or personnel should contact the Dean of Campus Life, Marian Hall Student Center, CPO 306, (210) 829-6034.
Students who believe that they have been subjected to harassment or treated
in a way that violates UIW’s anti-harassment policy (i.e., harassment related to an individual’s race, color, sex, religion, national origin, sexual orientation, citizenship status, or disability) by another student, a UIW employee, a contractor, or a visitor to the campus, should immediately report the alleged harassment to the Director of Human Resources, Administration Building, Foyer, (210) 829-6019, or to the Dean of Campus Life, Student Center, CPO 306, (210) 829-6034.
Mediation is a process that attempts to establish communication between
people having disputes and assists them in finding a mutually acceptable solution. The end result of a successful mediation is that there are neither winners nor losers, but rather, generally satisfied individuals who have arrived at an agreement, which resolves their dispute as they define it. Mediation is a confidential process. The agreements made by the parties involved are non-binding. UIW offers a mediation program designed to assist all members of the UIW community to resolve problems and disputes. Anyone may initiate mediation. To initiate mediation, contact the Counseling Center, Chapel Building 1, CPO 35, (210) 829-3129.
Students may address various concerns and comments to the Executive Officers of the UIW Student Government Association (SGA). Concerns regarding specific matters related to clubs and organizations, University policies and practices, or ideas and suggestions for UIW administrative offices may be directed to SGA. Concerns are accepted verbally at their twice-monthly general assembly meetings, at SGA-sponsored student forums, or by addressing an SGA officer. Students may also share their concerns in writing by using the forms provided at SGA suggestion boxes that are located in each building on campus. Concerns directed to the SGA may be submitted anonymously. Concerns are subject to publication in the Logos, the UIW student newspaper. Officers at their regular meetings address students’ concerns with UIW administrators or in public forums. The concerns received are also compiled each semester by the SGA and priority issues are presented to the University Planning Commission for discussion and action, as needed. Student Government Officers may be reached in the Student Government Office, Marian Hall Student Center, CPO 1210, (210) 829-3833.
Membership in the University of the Incarnate Word community is both a right and a privilege. It is a right for those who qualify and a privilege for those willing to accept and abide by the philosophy and standards of the University. As community members, students have the responsibility to abide by the rules and regulations of the community and treat all community members with respect and human dignity.
Each member of the University of the Incarnate Word community is expected to assume responsibility for her/his own conduct, and also feel a reasonable Christian responsibility for the behavior of others. On occasion, this may involve kind, courteous admonition when one member observes another in inappropriate conduct. On another occasion, it may involve cooperation when proper authorities are investigating instances of alleged misconduct.
The University seeks to balance the rules that are necessary to function effectively in an educational community with each individual’s right to personal freedom. The University expects each student to behave as a responsible member of an academic community at all times. Community regulations are designed to guide the growth and development of individual responsibility, not to restrict individual freedom. The University’s policies on alcohol and drug use, sexual harassment, and other issues are published in the UIW Student Handbook. Continued membership in the University of the Incarnate Word community is contingent upon responsible behavior. The Dean of Campus Life has been delegated primary operational responsibility for student discipline.ss