An emergency can be defined in so many ways, especially when traveling abroad. Emergency situations or topics that require immediate attention that may arise while traveling overseas include medical concerns or questions, the need for immediate medical care or legal assistance, being a victim of a crime, and/or being present during a natural disaster.
Rather than trying to define an emergency or an international emergency and regardless of the level of emergency, all int'l participants are instructed and encouraged to contact International SOS (ISOS) FIRST. To access a copy of the list of ISOS services, click here.
Before departing UIW, all students, faculty, and administrators are instructed to
create an online account with ISOS, using UIW's member ID number. Please visit or contact the UIW Study Abroad Office
to obtain the UIW member number. In addition, it is highly recommended to download
the ISOS mobile phone APP. ISOS services can be accessed 24/7 by calling or via the ISOS mobile phone APP.
Steps to take:
1) Try to gather as much information before calling International SOS (ISOS):
2) Call or contact ISOS via the phone APP and be ready to give as many details as possible in order to facilitate the process.
Int'l SOS is your first point of contact. Furthermore, in case of an emergency, ISOS will be in contact with the appropriate UIW personnel as they too will be apprised of your emergency. The Study Abroad Office is always happy to offer additional support and may be reached at 210-829-5709 or via email. (Monday - Friday, except holidays, (between 8:30am - 4:30pm CST).
UIW Study Abroad and Int'l Affairs emergency e-mail addresses:
Campus Police email address is: firstname.lastname@example.org
Please visit the Campus Life's website to report a complaint/Incident via online.
Please contact the UIW Study Abroad Office, if you have any questions or concerns about Health and Safety Issues (between 8:30am - 4:30pm CST).