Employment Opportunties
We have Customer Service Representative positions open!
If you are looking for a work study job, click here or stop by the Student Center Desk in the Marian Hall Student Center to pick up an application.
Manager
Supervisors (3)
Customer Service Representatives (1)
Student Center Manager
Reports to Assistant Director of Leadership Activities
Responsibilities
- Selection and training of Representatives
- Assists in selection and training of supervisors
- Holds staff and management team meetings as necessary
- Assists in the revision of handbook, policies, and procedures
- Oversees the administration of surveys
- Investigates cash discrepancies
- Inspects building and equipment for maintenance needs
- Places inventory orders
- Coaches, counsels, and evaluates supervisors and representatives on job duties, customer service and professionalism
- Provides supervisors and representatives with tools and information needed to perform job adequately
- Ensures that the Student Center provides and atmosphere supportive of the mission of the University of the Incarnate Word
Student Center Supervisors
Report to Student Center Manager
Responsibilities
- Perform duties of representatives as well as:
- Provide on-the-job training to representatives
Operations Supervisor
- Balance the register journal to the cash on hand
- Replenish the change machine
- Inform Manager of inventory needed
- meet with VIA associate to obtain bus passes and provide our money collection
- Inform manager of maintenace needs
- meet with Video vendor and collect our profits
- inform manager of maintenace needs
- Ensure the proper maintenance of bulletin board items
- Restock first aid kit when necessary
- Ensure refunds are received in a timely manner
Personnel Supervisor
- Develop and issue work schedules
- Gather and inspect time sheets
- Approve schedule changes
- Oversee the recognition program
- Ensure new members receive all necessary orientation materials
- Ensure administrative paperwork is handled in a timely manner
Reservations & Events Supervisor
- Update the "This Week at the Word" calendar and electronic message board
- Maintain an events calendar for representatives' use by gathering information from various campus sources
- Assist vendors, student organization, campus offices and employers with Student Center reservations (including table, lounge, television, conference room, Administration Building, display case and patio)
- Coordinate with media and special events to obtain equipment needed for reservations
- Coordinate Student Center events (i.e., tournaments)
Customer Service Representatives
Customer Service Representative Application
Report to Supervisors
- Assist customers with questions, directions, information, and purchases
- Properly handle cash and check transactions
- Take room counts as directed
- Assist in the administration of surveys
- Assist in setting up furniture and equipment for events
- Ensure that all areas of the Student Center are clear of trash
- Review bulletin boards for items that have expired or are not stamped with approval
- Ensure that items are not placed in areas that are not allowed (Example: fliers should not be taped to doors)
- Monitor game room to ensure equipment is being used for intended purposes and that it is not being abused (Example: Pools sticks should only be used to play pool and not twirled like a baton)
- Perform other duties as assigned by the Manager, Supervisors, or Assistant Director of Leadership Activities
- Applications for Student Center Desk Workers are accepted year round. Please contact the student center supervisor at (210) 832-3213 for more information.
