Smart phone and cell phone mobile devices are supported by ITS as described below. Use of these devices for voice and data must comply with the Responsible Use of Computing Resources policy. Support services and levels comply with the ITS Service Level Agreement.
A mobile device that provides access to web, email, video and photos through a wireless or WIFI connection. These devices are also capable of using a 3G/4G connection, which requires a data plan setup.
A mobile device that provides advanced capabilities beyond a typical cell phone and uses its own system software, such as RIM, Windows Mobile or iPhoneOS. Unlike traditional phones, smart phones typically provide connection to the Internet and UIW’s Exchange Server over a cellular infrastructure.
A mobile phone that is not a smart phone. Typically, cell phones are used for their calling features and not for retrieval of data. They are considered feature phones with proprietary operating system (OS) firmware. If they support third-party software, it is only via a limited interface.
Support Services include activation, setting preferences, and troubleshooting non-functioning devices. Limited support is available to all students, faculty and staff.