Digital Infrastructure & User Services • Technical Support Services • Audiovisual Services •
Enterprise Applications • Instructional Technology • Mabee Library Services •
UIW School of Osteopathic Medicine Library • Web Development
UIW IRD provides service and support to the Incarnate Word Community, including more than 9,000 students in traditional, online, and adult degree completion programs. We also support the technology needs of two Catholic high schools and professional schools of Pharmacy, Optometry, and Physical Therapy.
Lisa Bazley - Vice President for Information Resources
The Digital Infrastructure & User Services department manages the Infrastructure Support, Technical Support Services, and NW Campus Technology Support teams.
Neil Schroeder - Senior Director, Digital Infrastructure & User Services - firstname.lastname@example.org
Infrastructure Support manages the wired and wireless network infrastructure, the network operations center, telecommunications, Email systems (Outlook for employees; Live@Edu for students); Blackboard LMS, and mobile applications.
Vacant - Director, Infrastructure Support
Vacant - Network Administrator II
Josh Cantrell - Network Administrator, Residential Network
George Cantu - Lead Network Administrator
Art Gil - Telephone System Specialist
Bart Morrison, System Administrator-Hardware & Virtualization
Dennis Murray - System Administrator - Windows Server, Print, Backup
Christina Phillips - Help Desk Manager
Jacob Ramirez - Help Desk, Assistant Manager
Henry Ramos - Telephone & Cable Technician
Ismael Zambrano - Leady System Administrator
Technical Support Services provides helpdesk and desktop support services for all students, faculty, staff, and administrators. They also manage UIW’s laptop program and coordinate the purchase and rollout of all desktop and laptop systems in employee offices spaces, classrooms, and lab environments.
Anthony Ramos - Director, Technical Support Services -
Melissa Chavez - Logistic Coordinator
Christopher Calk - Technical Support, Physical Therapy -
Earl Elder - Technical Support Technician
Edgar Menchaca - Technical Support Technician
Brian Palmeri - PC Technician, Feik School of Pharmacy -
Jack Rogers - IT Procurement Coordinator -
Tyler Pruitt - Technical Support Technician -
Luis Martinez Technical Support Specialist, EAP NW Campus/Rosenberg School of Optometry - email@example.com
Audiovisual Services supports technology in the classroom and technology at special events. It is under the supervision of the Senior Director, Digital Infrastructure & User Services.
Rodney Evans - Audiovisual Coordinator -
Tony Moore - Audiovisual Technician - Lead
Jacob Pursell - Audiovisual Technician
Enterprise Applications provides end-user support for the Ellucian Banner enterprise system and all third-party integrated systems (i.e. Blackboard Transact, CashNet Storefronts, ActiveNet, StarRez, Magnus, Maxient, OrgSync, Cardinal Cars, BDM document imaging). In addition, this department supports the myWord Portal, assists with project management and Evisions Argos reporting.
Iris Solcher - Director, Enterprise Applications -
Ciro Juarez - Assistant Director, Enterprise Applications -
Angela Williams - Assistant Director, Enterprise Applications -
Vacant, Sr. Programmer Analyst/Ancillary Systems -
Thomas Dziuk - Sr. Programmer Analyst/ Reporting and Data Integration -
Terry Schilousky - Sr. Programmer/DBA -
Jessica R. Gomez - Application Support Analyst -
Joanna C. Arredondo - Application Support Analyst -
Application Support Analyst - vacant
Sidney Fernandez - DBA/Programmer -
Instructional Technology provides training for faculty as well as support for multi-media and convergent media projects (e.g., digital media and editing for educational products).
Kathleen Bottaro - Director, Instructional Technology Services -
Terry Peak - Technology Training Coordinator -
Adela Gott - Multimedia Specialist -
Cesar Hernandez - Instructional Designer/Blackboard Manager
John Miller - Manager, Convergent Media -
Mabee Library Services support the university’s academic programs with materials, instruction and technology that advance the intellectual development and scholarship activities of its students and faculty.
Tracey E. Mendoza - Dean, Library Services
Dell Davis - Director of Public Services -
Mary Jinks - Director of Technical Services -
Paul Andersen - Librarian
Erin Cassity - Distance Learning Librarian
Polly McCord - Graduate Research Librarian
Rebecca Dillen - Physical Therapy Librarian
Farhad Moshiri - Audiovisual Librarian
Melissa Rucker - Catalog Librarian
Christina Seeger - Pharmacy Librarian
Leslie Todd - Information Literacy Coordinator
Michael Peters - E-Resources Librarian
Edward Charles - Circulation Daytime Supervisor
Kathy Mulligan - Circulation Evening Supervisor -
Todd Davis - Interlibrary Loan Library Assistant
Idalia Rodriguez - Copy Cataloger -
Rosemary Vasquez - Library Assistant Technical Services -firstname.lastname@example.org
Brenda Matelski - Library Assistant - Public and Technical Services
Vacant - Library Assistant - Evenings and Weekends
Vacant PT Library Assistant
The UIW School of Osteopathic Medicine Library (UIWSOM Library) is housed at the Brooks City Base campus. It operates as a branch campus of the Mabee Library and is under the supervision of the Dean of Library Services.
Darell Schmick, Director of UIWSOM Library Services
Angela Spence, Library Assistant
Charisma Soriano, Library Assistant
Alexius Peralta, Library Assistant
Web Development oversees the university’s public-facing web presence and social media efforts. The office aids UIW departments in building and maintaining web sites, assists in coordination social media interactions with UIW constituencies, both on and off campus, and coordinates web-based video and multimedia projects.
Lallo Vigil, Sr. Web Administrator
Fred Hayes, Web Administrator
Uriel Echavarria, Web Designer