About IRD

IRD Staff Directory

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UIW IRD provides service and support to the Incarnate Word Community, including more than 9,000 students in traditional, online, and adult degree completion programs. We also support the technology needs of two Catholic high schools and professional schools of Pharmacy, Optometry, and Physical Therapy.

Digital Infrastructure and User Services • Technical Support Services • Audiovisual Services • Enterprise Applications • Instructional Technology • Mabee Library Services • UIW School of Osteopathic Medicine LibraryWeb Development

 Lisa Bazley headshot


Lisa Bazley

Vice President for Information Resources

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Gwen Salinas

Administrative Assistant

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Digital Infrastructure and User Services

The Digital Infrastructure and User Services department manages the Infrastructure Support, Technical Support Services, and NW Campus Technology Support teams.

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Neil Schroeder

Senior Director, Digital Infrastructure and User Services


Infrastructure Support manages the wired and wireless network infrastructure, the network operations center, telecommunications, Email systems (Outlook for employees; Live@Edu for students); Blackboard LMS, and mobile applications.

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Director, Infrastructure Support

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Network Administrator II

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Josh Cantrell

Network Administrator, Residential Network

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George Cantu

Lead Network Administrator

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Art Gil

Telephone System Specialist

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Bart Morrison- 

System Administrator-Hardware & Virtualization

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Dennis Murray

System Administrator - Windows Server, Print, Backup

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Christina Phillips

Help Desk Manager

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Jacob Ramirez

Help Desk,  Assistant Manager

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Henry Ramos

Telephone and Cable Technician

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Ismael Zambrano

Leady System Administrator

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Technical Support Services 

Technical Support Services provides helpdesk and desktop support services for all students, faculty, staff, and administrators. They also manage UIW’s laptop program and coordinate the purchase and rollout of all desktop and laptop systems in employee offices spaces, classrooms, and lab environments.



Anthony Ramos

Director, Technical Support Services

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Melissa Chavez

Logistic Coordinator

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Christopher Calk

Technical Support, Physical Therapy



Earl Elder

Technical Support Technician



Edgar Menchaca

Technical Support Technician



Brian Palmeri

PC Technician, Feik School of Pharmacy



Jack Rogers

IT Procurement Coordinator



Tyler Pruitt

Technical Support Technician



Luis Martinez

Technical Support Specialist, EAP NW Campus/Rosenberg School of Optometry

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Audiovisual Services

Audiovisual Services supports technology in the classroom and technology at special events.  It is under the supervision of the Senior Director, Digital Infrastructure & User Services.




Rodney Evans

Audiovisual Coordinator



Tony Moore

Lead Audiovisual Technician

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Jacob Pursell

Audiovisual Technician

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Enterprise Applications

Enterprise Applications provides end-user support for the Ellucian Banner enterprise system and all third-party integrated systems (i.e. Blackboard Transact, CashNet Storefronts, ActiveNet, StarRez, Magnus, Maxient, OrgSync, Cardinal Cars, BDM document imaging).  In addition, this department supports the myWord Portal, assists with project management and Evisions Argos reporting.



Iris Solcher

Director, Enterprise Applications



Ciro Juarez

Assistant Director, Enterprise Applications



Angela Williams

Assistant Director, Enterprise Applications

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Sr. Programmer Analyst/Ancillary Systems



Thomas Dziuk

Sr. Programmer Analyst/ Reporting and Data Integration

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Terry Schilousky

Sr. Programmer/DBA

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Jessica R. Gomez

Application Support Analyst

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Application Support Analyst

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Application Support Analyst



Sidney Fernandez


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Instructional Technology

Instructional Technology provides training for faculty as well as support for multi-media and convergent media projects (e.g., digital media and editing for educational products).

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Kathleen Bottaro

Director, Instructional Technology Services



Terry Peak

Technology Training Coordinator



Adela Gott

Multimedia Specialist

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Cesar Hernandez

Instructional Designer/Blackboard Manager



John Miller

Manager, Convergent Media

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Mabee Library Services

Mabee Library Services support the university’s academic programs with materials, instruction and technology that advance the intellectual development and scholarship activities of its students and faculty.



Tracey E. Mendoza

Dean, Library Services



Dell Davis

Director of Public Services



Mary Jinks

Director of Technical Services



Paul Andersen




Erin Cassity

Distance Learning Librarian



Polly McCord

Graduate Research Librarian

Rebecca Dillen


Rebecca Dillen

Physical Therapy Librarian



Farhad Moshiri

Audiovisual Librarian



Melissa Rucker

Catalog Librarian



Christina Seeger

Pharmacy Librarian

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Leslie Todd

Information Literacy Coordinator



Michael Peters

E-Resources Librarian



Edward Charles

Circulation Daytime Supervisor



Kathy Mulligan

Circulation Evening Supervisor

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Todd Davis

Interlibrary Loan Library Assistant



Idalia Rodriguez

Copy Cataloger

Rosemary Vasquez


Rosemary Vasquez

Library Assistant Technical Services



Brenda Matelski

Library Assistant - Public and Technical Services

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Library Assistant - Evenings and Weekends

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PT Library Assistant

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UIW School of Osteopathic Medicine Library

The UIW School of Osteopathic Medicine Library (UIWSOM Library) is housed at the Brooks City Base campus.  It operates as a branch campus of the Mabee Library and is under the supervision of the Dean of Library Services.

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Darell Schmick

Director of UIWSOM Library Services

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Angela Spence

Library Assistant

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Charisma Soriano

Library Assistant

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Alexius Peralta

Library Assistant

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Web Development

Web Development oversees the university’s public-facing web presence and social media efforts. The office aids UIW departments in building and maintaining web sites, assists in coordination social media interactions with UIW constituencies, both on and off campus, and coordinates web-based video and multimedia projects.

Lallo Vigil, Senior Web Administrator


Lallo Vigil

Sr. Web Administrator

Fred Hayes, Web Administrator


Fred Hayes

Web Administrator

Uriel Echavarria, Web Designer


Uriel Echavarria

Web Designer