UIW IRD provides service and support to the Incarnate Word Community, including more than 9,000 students in traditional, online, and adult degree completion programs. We also support the technology needs of two Catholic high schools and professional schools of Pharmacy, Optometry, and Physical Therapy.
Lisa Bazley - Vice President for Information Resources
The Digital Infrastructure & User Services department manages the Infrastructure Support, Technical Support Services, and NW Campus Technology Support teams.
Infrastructure Support manages the wired and wireless network infrastructure, the network operations center, telecommunications, Email systems (Outlook for employees; Live@Edu for students); Blackboard LMS, and mobile applications.
Technical Support Services provides helpdesk and desktop support services for all students, faculty, staff, and administrators. They also manage UIW’s laptop program and coordinate the purchase and rollout of all desktop and laptop systems in employee offices spaces, classrooms, and lab environments.
Anthony Ramos - Director, Technical Support Services -
Earl Elder - PC Technician -
Edgar Menchaca - PC Technician -
Brian Palmeri - PC Technician, Feik School of Pharmacy -
Jack Rogers - IT Procurement Coordinator -
Tyler Pruitt - Technical Support Specialist -
Luis Martinez Technical Support Specialist, EAP NW Campus/Rosenberg School of Optometry - firstname.lastname@example.org
John Warenda - Technical Support Specialist, Saidoff Center -
Enterprise Applications provides end-user support for the Ellucian Banner enterprise system and all third-party integrated systems (i.e. Blackboard Transact, CashNet Storefronts, ActiveNet, StarRez, Magnus, Maxient, OrgSync, Cardinal Cars, BDM document imaging). In addition, this department supports the myWord Portal, assists with project management and Evisions Argos reporting.
Iris Solcher - Director, Enterprise Applications -
Ciro Juarez - Assistant Director, Enterprise Applications -
Angela Williams - Assistant Director, Enterprise Applications -
Vacant, Sr. Programmer Analyst/Ancillary Systems -
Thomas Dziuk - Sr. Programmer Analyst/ Reporting and Data Integration -
Terry Schilousky - Sr. Programmer/DBA -
Jessica R. Gomez - Application Support Analyst -
Joanna C. Arredondo - Application Support Analyst -
Vanessa Garza - Application Support Analyst -
Sidney Fernandez - DBA/Programmer -
Instructional Technology provides training for faculty as well as support for multi-media and convergent media projects (e.g., digital media projects and editing). This group also provides setup, support, and installation services for audiovisual and sound across campus.
Ana Gonzalez - Director, Instructional Technology -
Rodney Evans - Audiovisual Coordinator -
Terry Peak - Technology Training Coordinator -
Jessica Martinez-Palacios - Title V – Instructional Designer -
Adela Gott - Multimedia Specialist -
Jody Hilderbran - Instructional Designer/Blackboard Manager -
John Miller - Convergent Media Manager -
Gino Segovia - Convergent Media Specialist -
Tony Moore - Media Technician - Lead
Media Technician - Pending
Mabee Library Services support the university’s academic programs with materials, instruction and technology that advance the intellectual development and scholarship activities of its students and faculty.
Cheryl A. Anderson, Ph.D. - Dean, Library Services -
Dell Davis - Director of Public Services -
Mary Jinks - Director of Technical Services -
Paul Andersen - Librarian
Erin Cassity - Distance Learning Librarian
Polly McCord - Graduate Research Librarian - email@example.com
Rebecca Dillen - Physical Therapy Librarian - firstname.lastname@example.org
Farhad Moshiri - Audiovisual Librarian -
Melissa Rucker - Catalog Librarian -
Christina Seeger - Pharmacy Librarian -
Leslie Todd - Information Literacy Coordinator -
Michael Peters - Serials & Electronic Resources Coordinator -
Edward Charles - Circulation Daytime Supervisor -
Kathy Mulligan - Circulation Evening Supervisor -
Todd Davis - Interlibrary Loan Library Assistant - email@example.com
Idalia Rodriguez - Copy Cataloger -
Rosemary Vasquez - Library Assistant Technical Services -
Brenda Matelski - Library Assistant - Public and Technical Services
John Puga - Library Assistant - Evenings and Weekends
Web Development oversees the university’s public-facing web presence and social media efforts. The office aids UIW departments in building and maintaining web sites, assists in coordination social media interactions with UIW constituencies, both on and off campus, and coordinates web-based video and multimedia projects.