About IRD

IRD Staff Directory

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Digital Infrastructure & User Services • Technical Support Services • Audiovisual Services •
Enterprise Applications • Instructional Technology • Mabee Library Services •
UIW School of Osteopathic Medicine LibraryWeb Development

UIW IRD provides service and support to the Incarnate Word Community, including more than 9,000 students in traditional, online, and adult degree completion programs. We also support the technology needs of two Catholic high schools and professional schools of Pharmacy, Optometry, and Physical Therapy.

 Lisa Bazley


Lisa Bazley - Vice President for Information Resources

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Gwen Salinas - Administrative Assistant -

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Digital Infrastructure & User Services

The Digital Infrastructure & User Services department manages the Infrastructure SupportTechnical Support Services, and NW Campus Technology Support teams.

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Neil Schroeder - Senior Director, Digital Infrastructure & User Services -


Infrastructure Support manages the wired and wireless network infrastructure, the network operations center, telecommunications, Email systems (Outlook for employees; Live@Edu for students); Blackboard LMS, and mobile applications.

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Vacant - Director, Infrastructure Support

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Vacant - Network Administrator II

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Josh Cantrell - Network Administrator, Residential Network

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George Cantu - Lead Network Administrator

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Art Gil - Telephone System Specialist

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Bart Morrison, System Administrator-Hardware & Virtualization


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Dennis Murray - System Administrator - Windows Server, Print, Backup

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Christina Phillips - Help Desk Manager

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Jacob Ramirez - Help Desk,  Assistant Manager

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Henry Ramos - Telephone & Cable Technician

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Ismael Zambrano - Leady System Administrator

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Technical Support Services provides helpdesk and desktop support services for all students, faculty, staff, and administrators. They also manage UIW’s laptop program and coordinate the purchase and rollout of all desktop and laptop systems in employee offices spaces, classrooms, and lab environments.


Anthony Ramos - Director, Technical Support Services -

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Melissa Chavez - Logistic Coordinator

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Christopher Calk - Technical Support, Physical Therapy -


Earl Elder - Technical Support Technician


Edgar Menchaca - Technical Support Technician


Brian Palmeri - PC Technician, Feik School of Pharmacy -


Jack Rogers - IT Procurement Coordinator -


Tyler Pruitt - Technical Support Technician -


Luis Martinez Technical Support Specialist, EAP NW Campus/Rosenberg School of Optometry -

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Audiovisual Services

Audiovisual Services supports technology in the classroom and technology at special events.  It is under the supervision of the Senior Director, Digital Infrastructure & User Services.






Rodney Evans - Audiovisual Coordinator -





Tony Moore - Audiovisual Technician - Lead

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Jacob Pursell - Audiovisual Technician

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Enterprise Applications

Enterprise Applications provides end-user support for the Ellucian Banner enterprise system and all third-party integrated systems (i.e. Blackboard Transact, CashNet Storefronts, ActiveNet, StarRez, Magnus, Maxient, OrgSync, Cardinal Cars, BDM document imaging).  In addition, this department supports the myWord Portal, assists with project management and Evisions Argos reporting.


Iris Solcher - Director, Enterprise Applications -


Ciro Juarez - Assistant Director, Enterprise Applications -


Angela Williams - Assistant Director, Enterprise Applications -

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 Vacant, Sr. Programmer Analyst/Ancillary Systems -


Thomas Dziuk - Sr. Programmer Analyst/ Reporting and Data Integration -

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Terry Schilousky - Sr. Programmer/DBA -

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Jessica R. Gomez - Application Support Analyst -

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Joanna C. Arredondo - Application Support Analyst -

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Application Support Analyst - vacant


Sidney Fernandez - DBA/Programmer -

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Instructional Technology

Instructional Technology provides training for faculty as well as support for multi-media and convergent media projects (e.g., digital media and editing for educational products).

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Kathleen Bottaro - Director, Instructional Technology Services -


Terry Peak - Technology Training Coordinator -


Adela Gott - Multimedia Specialist -

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Cesar Hernandez - Instructional Designer/Blackboard Manager


John Miller - Manager, Convergent Media  -

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Mabee Library Services

Mabee Library Services support the university’s academic programs with materials, instruction and technology that advance the intellectual development and scholarship activities of its students and faculty.


Tracey E. Mendoza - Dean, Library Services


Dell Davis - Director of Public Services -


Mary Jinks - Director of Technical Services -


Paul Andersen - Librarian


Erin Cassity - Distance Learning Librarian


Polly McCord - Graduate Research Librarian

Rebecca Dillen

Rebecca Dillen - Physical Therapy Librarian


Farhad Moshiri - Audiovisual Librarian


Melissa Rucker - Catalog Librarian


Christina Seeger - Pharmacy Librarian

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Leslie Todd - Information Literacy Coordinator


Michael Peters - E-Resources Librarian


Edward Charles - Circulation Daytime Supervisor


Kathy Mulligan - Circulation Evening Supervisor -

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Todd Davis -  Interlibrary Loan Library Assistant


Idalia Rodriguez - Copy Cataloger -

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Rosemary Vasquez - Library Assistant Technical Services -


Brenda Matelski - Library Assistant - Public and Technical Services

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Vacant - Library Assistant - Evenings and Weekends

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Vacant PT Library Assistant

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UIW School of Osteopathic Medicine Library

The UIW School of Osteopathic Medicine Library (UIWSOM Library) is housed at the Brooks City Base campus.  It operates as a branch campus of the Mabee Library and is under the supervision of the Dean of Library Services.

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Darell Schmick, Director of UIWSOM Library Services

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Angela Spence, Library Assistant


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Charisma Soriano, Library Assistant 

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Alexius Peralta, Library Assistant

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Web Development

Web Development oversees the university’s public-facing web presence and social media efforts. The office aids UIW departments in building and maintaining web sites, assists in coordination social media interactions with UIW constituencies, both on and off campus, and coordinates web-based video and multimedia projects.

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Lallo Vigil, Sr. Web Administrator

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Fred Hayes, Web Administrator

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Uriel Echavarria, Web Designer