UIW IRD provides service and support to the Incarnate Word Community, including more than 9,000 students in traditional, online, and adult degree completion programs. We also support the technology needs of two Catholic high schools and professional schools of Pharmacy, Optometry, and Physical Therapy.
Digital Infrastructure and User Services • Technical Support Services • Audiovisual Services • Enterprise Applications • Instructional Technology • Mabee Library Services • UIW School of Osteopathic Medicine Library • Web Development
The Digital Infrastructure and User Services department manages the Infrastructure Support, Technical Support Services, and NW Campus Technology Support teams.
Infrastructure Support manages the wired and wireless network infrastructure, the network operations center, telecommunications, Email systems (Outlook for employees; Live@Edu for students); Blackboard LMS, and mobile applications.
Technical Support Services provides helpdesk and desktop support services for all students, faculty, staff, and administrators. They also manage UIW’s laptop program and coordinate the purchase and rollout of all desktop and laptop systems in employee offices spaces, classrooms, and lab environments.
Audiovisual Services supports technology in the classroom and technology at special events. It is under the supervision of the Senior Director, Digital Infrastructure & User Services.
Enterprise Applications provides end-user support for the Ellucian Banner enterprise system and all third-party integrated systems (i.e. Blackboard Transact, CashNet Storefronts, ActiveNet, StarRez, Magnus, Maxient, OrgSync, Cardinal Cars, BDM document imaging). In addition, this department supports the myWord Portal, assists with project management and Evisions Argos reporting.
Instructional Technology provides training for faculty as well as support for multi-media and convergent media projects (e.g., digital media and editing for educational products).
Mabee Library Services support the university’s academic programs with materials, instruction and technology that advance the intellectual development and scholarship activities of its students and faculty.
The UIW School of Osteopathic Medicine Library (UIWSOM Library) is housed at the Brooks City Base campus. It operates as a branch campus of the Mabee Library and is under the supervision of the Dean of Library Services.
Web Development oversees the university’s public-facing web presence and social media efforts. The office aids UIW departments in building and maintaining web sites, assists in coordination social media interactions with UIW constituencies, both on and off campus, and coordinates web-based video and multimedia projects.