About IRD

IRD On-campus Support Locations

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IT staff are located in several places across UIW campuses to serve your tech support needs.

  1. The IT Help Desk is located on Main Campus in the garden level of the Mabee Library in the Media Center. 
  2. Instructional Technology offices are also located on the garden level of the Mabee Library.
  3. Infrastructure Support, Enterprise Systems, Web Development and the Vice President for Information Resources are housed on the fourth floor the Administration Building.
  4. The Feik School of Pharmacy has a dedicated technology support technician in Rm. 452. Contact: Brian Palmeri
  5. The Northwest Campus, including the Rosenberg School of Optometry, has a small team of IT professionals who manage all aspects of technology support for programs housed at Datapoint (9725 Datapoint Dr., San Antonio, TX 78229). Contact: Dan Smith
  6. The Saidhoff Center, which houses the School of Physical Therapy, also has IT support.  Contact: John Warenda.

Main Campus Help Desk Hours of Operation:

During long semesters the main campus Help Desk is open Monday – Thursday 7:00 am to 7:00 pm and Friday 7:00 am to 5:00 pm

On Saturdays, IT support is available from 8:00 am to noon.

During summers the main campus service desk is open Monday – Friday, 8:00 am to 5:00 pm


HelpDesk@SEC Hours of Operation

24x7 Phone and Email Support
(210) 829-2721

Walk-in Hours

Fall and Spring


Monday – Thursday Monday – Friday
7 AM – 7 PM 7 AM - 5 PM
7 AM - 5 PM  

Hours subject to change during Christmas and Summer Breaks.
Please check back on this page to keep up to date with our hours of operation.