Health Services

Emergencies

Campus Emergency Response Protocol for Injured / Ill Student at UIW / IWHS / SACHS

In the event of a student injury or illness, call Campus Police at 829-6030.  The University of the Incarnate Word Campus Police are the designated first responders to emergency and medical situations.

  • If the incident/accident is:
    • Emergency:  Call 911 immediately and then call Campus Police at 829-6030Once on the scene, Campus Police will determine what additional level of medical support is required and will assist in directing EMS to the specific location. Campus Police may contact Health Services to assist with first aid pending the 911 response. 
    • Not an emergency:
      • During business Hours: Call Health Services at 829-6017 or go to Health Services located at the first floor of the Agnese/Sosa Parking Garage across the rear entrance to the Nursing Building (door with a red canopy). 
      • During non-business hours: Call Campus Police.  Once on the scene, Campus Police will determine what additional level of medical support is required and may call 911 or refer the student to seek care at an urgent care clinic or a primary care provider.

      Students with UIW Health Insurance have the following Hosiptals in their PPO (Preferred Provider Organization)

  • Baptist Healthcare System
  • Downtown Baptist Hospital
  • North East Baptist Hospital
  • North Central Baptist Hospital
  • Methodist Healthcare System
  • Metropolitan Methodist Hospitlal
  • Christus Santa Rosa Hospital

There are two Minor Emergency Clinics with-in miles of the University Campus that specialize in rapid minor emergency care. The Alamo Heights Minor Emergency Clinic located at 5000 Broadway is open M-F 10am-7pm and Sat 12 noon to 5pm. Telephone (210) 930-4500. The Alamo City Medical Group River Walk Clinic is a 24 hour clinic located at 414 Navarro. Telephone (210) 225-4810. Both clinics accept a wide variety of health insurance, as well as the University's student health insurance.

Students with insurance plans other than UIW's should contact:

  • Campus Police for emergencies at 210-829-6030
  • Their primary care physician or health insuracne plan for advice
  • Off campus call 911 and/or proceed to nearest emergency room

 

UIW / IWHS / SACHS Campus Emergency Response Protocol for Guests on Campus
(Non-Employee and Non-Student)

The University of the Incarnate Word Campus Police are the designated first responders to emergency and medical situations that occur on campusIf the affected person is an employee that is injured while on the job, please refer to the Workers’ Compensation Emergency Protocol for UIW / IWHS / SACHS Injured or Ill Employee for direction. 

If the affected person is a student, please refer the Campus Emergency Response Protocol for Injured / Ill Student at UIW / IWHS / SACHS for direction.

The University of the Incarnate Word is committed to protecting the health and welfare of all members of our community.  Even with the best of planning, critical situations may arise where an intervention is required.  In the event you witness an emergent situation, call Campus Police at 829-6030.  If you witness someone experiencing symptoms that could be a threat to life, call 911 immediately and then call Campus Police so they can assist in expediting EMS to the specific location.

The Campus Police are trained in basic first aid, cardio-pulmonary resuscitation, and use of automatic external defibrillators.  Once on the scene, the Campus Police will determine what additional level of medical support is required.  For symptoms that are not a medical emergency, the Campus Police will assess the situation and may make a referral as appropriate.  If the affected person is in a medical emergency and unable to transport him/herself, 911 may be called for assistance. 

Symptoms that may threaten life include:

  • Not breathing and /or no pulse
  • Unconsciousness
  • Difficulty breathing
  • Head or neck injury
  • Suicidal ideation/homicidal intentions
  • Choking
  • Substance abuse
  • Seizures

Workers’ Compensation Emergency Protocol for

UIW / IWHS / SACHS Injured or Ill Employee

(Including Student Employee/ Workstudy on the Job)

In the event of an occupational injury or occupational illness, notify your immediate supervisor and Campus Police.  The University of the Incarnate Word Campus Police are the designated first responders to emergency and medical situations.

  • If the incident/accident is:
    • Emergency:  Call 911 immediately and then call Campus Police at 829-6030Once on the scene, Campus Police will determine what additional level of medical support is required and will assist in directing EMS to the specific location. Campus Police may contact Health Services to assist with first aid pending the 911 response. 
    • Not an emergency: Call Campus Police.  Once on the scene, Campus Police will determine what additional level of medical support is required and may call 911 or refer the employee to Health Services where first aid will be rendered.  
      • During business hours: Health Services or Human Resources may refer the employee to a clinic designated as a work's compensation clinic for treatment. Texas MedClinic is also authorized to treat work related injuries. There are several Texas MedClinic locations around San Antonio. The most convenient to the University is located at 410 and Broadway.   Health Services or Human Resources will initiate the First Report of Incident within 24 hours of incident.
      • During non-business hours: Supervisor may refer an employee to the nearest hospital emergency room as necessary and initiates the First Report of Incident on the next business day following the incident.
      • No employee shall transport another injured employee to receive medical care.  However, in the rare situation where the injured employee is unable to drive him/her self because of the nature of the injury sustained, Campus Police may provide transportation.
      • Following medical treatment, the employee must provide the Discharge Instructions / Return to Work form to Human Resources.

 


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