Cooperative Problem-Solving

Uses a coach to help an individual develop the skills to cooperatively problem solve with another person to resolve a dispute.

Encourages the use of new techniques to clarify the issues, develop and evaluate options and a plan for resolution of the dispute.

Mediation

Uses a neutral third party mediator to help faciliate communication between
disputing parties.

Encourages each person involved in the dispute to take an active role in solving the problem.

Community Referral

Helps community members find answers to questions on such topics as affirmative action, equal opportunity, wages, tenure and promotion, sexual harassment, academic issues and other services offered on campus.

Who can take advantage of these services?

Any UIW student, staff or administrator can take advantage of the Conflict Resolution Services.

What are the benefits of these services?

• Helps individuals work through conflict with one another
• Builds individual responsibility and community trust
• Reduces tension and conflict on campus by facilitating greater communication
• Supports the community-building mission of the University of the Incarnate Word
• Encourages self-reliance and enhances self-esteem

What types of issues can be handled through conflict resolution?

• Roommate/Roommate
• Employer/Employee
• Faculty/Student
• Administrator/Student
• Administrator/Faculty
• Student Organizations