William K. Pugh, candidate for the Doctor of Business Administration degree, presents a defense of his dissertation on Monday, August 14 at 1 p.m. in Gorman Building, Room 120. The title of his dissertation is "Call Center Experience Optimization: A Case for a Virtual Predictive Queue." The chair of Bill's dissertation committee is Dr. Vess Johnson.
The University of the Incarnate Word provides reasonable accommodation with adequate notice. To request disability accommodation for this event, visit http://www.uiw.edu/ada/
Monday, Aug 14, 2017
Phone: (210) 829-2758
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